Customer Service 

USA Shipping:

Ordering in the USA:

For Instructions on the correct way to 
contact us, please visit our Contact Page.

Shipping Information:

Please Note: All items are sent standard mail which should arrive within 3 to 5 business days. Of course this cannot be guaranteed because of the nature of the postal service or an unusual shipping delay from the manufacturer. Holidays slow deliveries, too.  Be aware that everyone can experience slow delivery for some postal reason...even with priority mail.  All our packages are sent standard mail in the USA. We track all our orders.  You can request Express Mail, or 2nd Day, but the post office cannot guarantee it will arrive within the two-day period. Be aware that we cannot refund the shipping charges for Express Mail in that event, you will have to contact your post office for reimbursement.  Please be aware that very few items ever "get lost" when sent by standard mail. In many cases, standard mail is just as fast as priority mail.  We ship the same day we get your order unless the post office is closed on a Sunday or a holiday. 

Ordering by Mail?

Yes. You can order by mail but it takes longer.  Fill out the online order form and check the SEND MONEY ORDER option.  Money orders are faster. Checks take longer to clear the bank.  Ordering online at our secure site is your best option.  When you receive your confirmation email, print off a copy of it and send the final dollar amount on the receipt to the address below. (Orders without postage included will not be filled)

Bonnie Dare

P.O. Box 516

Cedar City, Utah 84721

 

Your order will be filled and shipped upon receipt of payment. (Money orders are faster; a check takes longer to clear the bank)

 

Credit Card Phone Orders  

Please go to this page.

International Shipping Info

Some countries will be required to make payment by a cashier's check drawn on a US bank for payment in lieu of a credit card.  You will be notified if you live in one of those countries. No amounts over $200 will be shipped overseas at any one time. 

We ship Global Air Parcel Post and register all of our packages.  Please note that the shipping charges on our web site are for US orders only. All International orders will have shipping/freight costs added to your credit card purchase. Keep in mind that freight is usually cheaper when we ship more than just one item. So stock up. Any duty or extra charges after the package reaches your country is your responsibility.  

It's easy to order!  Just fill out the order form with all of your credit card information and click the button! Dare to Lose Weight will be listed as the merchant on your credit card statement.  All orders are filled promptly and most orders arrive within 3 to 5 business days excluding holidays. If for some reason we cannot process your credit card from your country, you will be notified and given an alternative ordering method.

NOTICE To International Countries:

Your country may apply a customs surcharge /Tax on imported products. All tariffs, taxes, additional shipping charges, custom fees or any other additional charges incurred during transfer are the responsibility of the customer. We are not responsible for your country's customs department or their actions; therefore, we will not issue refunds for orders refused at customs until the package is returned to our warehouse. Shipping charges are not refundable. If the country does not accept your package you will still be responsible for the shipping costs. It is your responsibility to know your country's laws and customs policies.  International orders, on refunds and returns shipping cannot be refunded and there is a handling restocking fee.

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Returns

Important! You must contact us about a return before sending it back!  The reason for that policy is that we work with several manufacturers of products and some require you return the product to them instead of us. We assume no responsibility if you send it to the wrong place. So contact us first before returning any product so we can tell you where to send it to obtain a refund.  Below are the rules for Refunds.

The return policy for US orders: The product must be returned accompanied by the original receipt within 30 days of purchase. Manufactuers will not refund past the 30 days. (Therefore,We cannot issue a refund for orders past the 30 days.) Insure the package to make sure we get it. A refund will then be processed, less the shipping and handling fee.  (Please note this also applies to products with free shipping)  Orders cannot be cancelled once placed.   Products refused because you changed your mind will be charged a 20% fee plus shipping and handling costs. Shipping Charges for Express Mail cannot be refunded by us. (you will need to contact your post office) International Orders read refund and return policy below. If the country does not accept your package you will still be responsible for the shipping costs. 

 

Some manufacturers have a different return policy than the one above.  For example, Neurogenesis Refund Policy is entirely different. 

Click for International Shipping Information

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